Coronavirus resource guide
for our vacation rental guests
Updates on our response to COVID-19
At Northern Living, the health and safety of our guests, homeowners, and employees is our number one priority. To protect against the spread of coronavirus (COVID-19), our support systems are more important than ever.
Please refer to this page to learn more about our updated policies and procedures so you feel 110% supported.
COVID-19 Travel Advisory
In response to increased rates of COVID-19 transmission in certain states within the United States, and to protect New York’s successful containment of COVID-19, the State has joined with New Jersey and Connecticut in jointly issuing a travel advisory for anyone returning from travel to states that have a significant degree of community-wide spread of COVID-19.
To minimize person-to-person contact, most of our homes are equipped with smart locks or lockboxes, letting you check-in and check out without interfacing with staff. We also offer a variety of standalone, private vacation homes with no shared amenities.
We recognize that the current circumstances have a significant impact on everyone involved. Know that we have taken every step to adopt more flexible policies at this time.
Our professional housekeeping
Our professional, local teams are committed to providing clean and safe homes for our guests each and every stay. Our cleaning program meets or exceeds CDC recommendations and guidance from hospitality industry experts.
The health and safety of our teams are of the utmost importance to us. Our employees will be provided with and expected to wear, personal protective equipment (gloves and face masks) at all times while visiting homes for maintenance, housekeeping, or any other purpose. Employees will maintain 6 feet of distance from each other at all times when in the home.
If an employee shows signs of illness, or reports coming into contact with someone who is suspected of having COVID-19, they will not be allowed to work.
Maintenance requests from guests during their stay are being evaluated based on the urgency of the need. Non-emergency maintenance items will be addressed after check-out. For anything that requires immediate attention during a stay, guests will be asked to leave the home or remain in a different room from the employee, and the employee will wear a mask and gloves while in the home.
Sanitizing and disinfecting
To maximize ventilation and air out the home, our housekeeping staff will open windows while cleaning. They will then close and lock all windows before leaving the property.
Once the home is thoroughly cleaned, we treat both hard and soft surfaces throughout the home with a hospital-grade, EPA-approved disinfectant.
While disinfecting, we pay special attention to high-touch surfaces, including doorknobs (inside and out), lockboxes or electronic lock panels, elevator buttons, stair railings, telephones, light switches, remote controls, arms of chairs, refrigerator door handles, sliding door handles, toilets, faucets and knobs, clothes hangers, touch screens, and playsets/toys, to name just a few.
All Northern Living housekeepers are required to receive training on proper cleaning procedures and the use of cleaning chemicals, so every home is not only clean but safe and ready for guests to enjoy worry-free. We continue to use standard cleaning products that are non-toxic and environmentally friendly, in combination with our EPA-approved disinfectant.
Before every guest stays, homes are cleaned and reset for the start of their trip. We use a systematic method to ensure that every part of the home is guest-ready. As part of this process:
The interior of the home is cleared of any items left behind by previous guests, and all surfaces are wiped clean.
Hard-surface floors are swept clear of debris and mopped. Carpets and area rugs are thoroughly vacuumed.
Sheets are freshly laundered and placed on beds.
Towels are freshly laundered and placed in bathrooms and kitchens.
All dishes and utensils are cleaned and the dishwasher is left empty.
Refrigerator, freezer, oven, stovetop, microwave, and coffee maker are cleaned.
The dining table and chairs are wiped down and all drawers are clean and organized.
Showers, bathtubs, and toilets are thoroughly cleaned.
Homes are routinely inspected to make sure amenities are present and in working order. We also check that safety equipment (fire extinguisher, smoke detector, carbon monoxide detector, and first aid kit) is available for guest protection.
Here for you
Our thoughts are with you during this time, and we want to do our best to support you.
Our Customer Experience team is prepared to answer your questions and can be reached any time at 518-685-6569 or firstname.lastname@example.org. We are continuing to closely monitor this situation as it develops. We'll update this page as new information becomes available.